Organizational Behavior

Contributing Authors

J. Stewart Black, INSEAD
David S. Bright, Wright State University
Donald G. Gardner, University of Colorado-Colorado Springs
Eva Hartmann, University of Richmond
Jason Lambert, Texas Woman’s University
Laura M. Leduc, James Madison University
Joy Leopold, Webster University
James S. O’Rourke, University of Notre Dame
Jon L. Pierce, University of Minnesota-Duluth
Richard M. Steers, University of Oregon
Siri Terjesen, American University
Joseph Weiss, Bentley University

Chapter 1 Management and Organizational Behavior
• Introduction
• 1.1 The Nature of Work
• 1.2 The Changing Workplace
• 1.3 The Nature of Management
• 1.4 A Model of Organizational Behavior and Management
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Critical Thinking Case

Chapter 2 Individual and Cultural Differences
• Introduction
• 2.1 Individual and Cultural Factors in Employee Performance
• 2.2 Employee Abilities and Skills
• 2.3 Personality: An Introduction
• 2.4 Personality and Work Behavior
• 2.5 Personality and Organization: A Basic Conflict?
• 2.6 Personal Values and Ethics
• 2.7 Cultural Differences
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 3 Perception and Job Attitudes
• Introduction
• 3.1 The Perceptual Process
• 3.2 Barriers to Accurate Social Perception
• 3.3 Attributions: Interpreting the Causes of Behavior
• 3.4 Attitudes and Behavior
• 3.5 Work-Related Attitudes
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 4 Learning and Reinforcement
• Introduction
• 4.1 Basic Models of Learning
• 4.2 Reinforcement and Behavioral Change
• 4.3 Behavior Modification in Organizations
• 4.4 Behavioral Self-Management
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 5 Diversity in Organizations
• Introduction
• 5.1 An Introduction to Workplace Diversity
• 5.2 Diversity and the Workforce
• 5.3 Diversity and Its Impact on Companies
• 5.4 Challenges of Diversity
• 5.5 Key Diversity Theories
• 5.6 Benefits and Challenges of Workplace Diversity
• 5.7 Recommendations for Managing Diversity
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 6 Perception and Managerial Decision Making
• Introduction
• 6.1 Overview of Managerial Decision-Making
• 6.2 How the Brain Processes Information to Make Decisions: Reflective and Reactive Systems
• 6.3 Programmed and Nonprogrammed Decisions
• 6.4 Barriers to Effective Decision-Making
• 6.5 Improving the Quality of Decision-Making
• 6.6 Group Decision-Making
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 7 Work Motivation for Performance
• Introduction
• 7.1 Motivation: Direction and Intensity
• 7.2 Content Theories of Motivation
• 7.3 Process Theories of Motivation
• 7.4 Recent Research on Motivation Theories
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 8 Performance Appraisal and Rewards
• Introduction
• 8.1 Performance Appraisal Systems
• 8.2 Techniques of Performance Appraisal
• 8.3 Feedback
• 8.4 Reward Systems in Organizations
• 8.5 Individual and Group Incentive Plans
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 9 Group and Intergroup Relations
• Introduction
• 9.1 Work Groups: Basic Considerations
• 9.2 Work Group Structure
• 9.3 Managing Effective Work Groups
• 9.4 Intergroup Behavior and Performance
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 10 Understanding and Managing Work Teams
• Introduction
• 10.1 Teamwork in the Workplace
• 10.2 Team Development Over Time
• 10.3 Things to Consider When Managing Teams
• 10.4 Opportunities and Challenges to Team Building
• 10.5 Team Diversity
• 10.6 Multicultural Teams
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 11 Communication
• Introduction
• 11.1 The Process of Managerial Communication
• 11.2 Types of Communications in Organizations
• 11.3 Factors Affecting Communications and the Roles of Managers
• 11.4 Managerial Communication and Corporate Reputation
• 11.5 The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 12 Leadership
• Introduction
• 12.1 The Nature of Leadership
• 12.2 The Leadership Process
• 12.3 Leader Emergence
• 12.4 The Trait Approach to Leadership
• 12.5 Behavioral Approaches to Leadership
• 12.6 Situational (Contingency) Approaches to Leadership
• 12.7 Substitutes for and Neutralizers of Leadership
• 12.8 Transformational, Visionary, and Charismatic Leadership
• 12.9 Leadership Needs in the 21st Century
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 13 Organizational Power and Politics
• Introduction
• 13.1 Power in Interpersonal Relations
• 13.2 Uses of Power
• 13.3 Political Behavior in Organizations
• 13.4 Limiting the Influence of Political Behavior
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 14 Conflict and Negotiations
• Introduction
• 14.1 Conflict in Organizations: Basic Considerations
• 14.2 Causes of Conflict in Organizations
• 14.3 Resolving Conflict in Organizations
• 14.4 Negotiation Behavior
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 15 External and Internal Organizational Environments and Corporate Culture
• Introduction
• 15.1 The Organization's External Environment
• 15.2 External Environments and Industries
• 15.3 Organizational Designs and Structures
• 15.4 The Internal Organization and External Environments
• 15.5 Corporate Cultures
• 15.6 Organizing for Change in the 21st Century
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 16 Organizational Structure and Change
• Introduction
• 16.1 Organizational Structures and Design
• 16.2 Organizational Change
• 16.3 Managing Change
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 17 Human Resource Management
• Introduction
• 17.1 An Introduction to Human Resource Management
• 17.2 Human Resource Management and Compliance
• 17.3 Performance Management
• 17.4 Influencing Employee Performance and Motivation
• 17.5 Building an Organization for the Future
• 17.6 Talent Development and Succession Planning
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case

Chapter 18 Stress and Well Being
• Introduction
• 18.1 Problems of Work Adjustment
• 18.2 Organizational Influences on Stress
• 18.3 Buffering Effects of Work related Stress
• 18.4 Coping with Work related Stress
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Critical Thinking Case

Chapter 19 Entrepreneurship
• Introduction
• 19.1 Overview of Entrepreneurship
• 19.2 Characteristics of Successful Entrepreneurs
• 19.3 Business Model Canvas
• 19.4 New Venture Financing
• 19.5 Design Thinking
• 19.6 Optimal Support for Entrepreneurship
• Key Terms
• Summary of Learning Outcomes
• Chapter Review Questions
• Management Skills Application Exercises
• Managerial Decision Exercises
• Critical Thinking Case